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Returns & Exchanges

At Balabala, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. Simply ensure your items are in their original condition to receive a full refund or exchange.

Return Process

  • 1.
    Initiate Your Return

    Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

  • 2.
    Pack Your Items

    Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are still intact.

  • 3.
    Ship It Back

    Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized courier location.

  • 4.
    Receive Your Refund

    Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.